Terms & Conditions
Last updated: 15/09/2026
These Terms & Conditions apply to your use of the Every Turn website and your purchase of products from Every Turn.
Please read these Terms carefully before using our website or placing an order. By accessing our website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms.
These Terms apply to customers purchasing from Every Turn in Australia, the United States and other countries where we make our products available.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under applicable law.
1. ACCEPTANCE
1.1 About Every Turn
Every Turn is a brand operated by entities within the Sylvia P group, including SylviaP Sportswear Pty Ltd (ACN 125 853 616, ABN 20 125 853 616) in Australia, and SylviaP Sportswear LLC in The Unites States and other entities that may operate or process sales in other markets.
The Every Turn entity responsible for your purchase may depend on your location, the website or market through which you place your order, and the information provided at checkout.
For the purposes of these Terms, “Every Turn”, “we”, “us” and “our” means the Every Turn entity applicable to your purchase.
1.2 The Website
These Terms apply to your use of the Every Turn websites, including any replacement, localised or successor domains operated by Every Turn.
The Website may allow you to:
* browse and purchase products;
* create and manage an account;
* access content, information and communications;
* participate in promotions and other offers; and
* communicate with Every Turn.
1.3 Changes to these Terms
We may update these Terms from time to time to reflect changes to our business, products, services, technology or legal requirements.
The most current version will be published on the Website and will apply from the date stated at the top of the Terms.
Changes will not affect rights or obligations that have already arisen under an order unless required or permitted by applicable law.
By continuing to use the Website after updated Terms are published, you agree to the updated Terms to the extent permitted by law.
2. USING THE WEBSITE
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not:
* use the Website to commit or encourage a criminal offence;
* interfere with or attempt to compromise the security or functionality of the Website;
* introduce viruses, malicious code or other harmful material;
* attempt to gain unauthorised access to the Website, our systems or another person’s account;
* impersonate another person or organisation;
* reproduce, modify, distribute or commercially exploit Website content without our permission;
* use automated systems to scrape, copy or collect Website content without our permission;
* send unsolicited advertising or promotional communications through the Website;
* use the Website in a way that may damage our reputation or the experience of other customers; or
* engage in fraudulent, deceptive or abusive activity.
We may suspend or restrict access to the Website where we reasonably believe that these Terms have been breached, fraud or abuse has occurred, or restriction is necessary to protect the Website, our business or other customers.
3. PRODUCTS
3.1 Product information
We take reasonable care to ensure that product descriptions, images, colours, prices, sizing and other information on the Website are accurate.
However, colours and appearance may vary depending on your device, screen settings and other factors.
Product availability may change without notice.
3.2 Product availability
Products displayed on the Website are subject to availability.
If a product becomes unavailable after you place an order, we will contact you and, where applicable, offer you the option to:
* cancel the affected product and receive a refund; or
* proceed with any alternative option we offer.
3.3 Product errors
If we discover an error in the price, description or other material information relating to a product you have ordered, we will contact you as soon as reasonably practicable.
Where permitted by law, we may give you the option to confirm the order at the correct price or cancel the order for a refund.
3.4 Product use
Our products are designed for their intended purposes as described on the Website.
You are responsible for following any care instructions provided with a product.
4. ORDERS
4.1 Placing an order
By placing an order through the Website, you are making an offer to purchase the products in accordance with these Terms.
An order acknowledgement confirms that we have received your order. It does not necessarily mean that your order has been accepted.
4.2 Acceptance of your order
Your order will be accepted when we send you an order confirmation or otherwise confirm acceptance
We may decline or limit an order where permitted by law, including where:
* products are unavailable;
* there is an error in the product information or price;
* we reasonably suspect fraud or unauthorised activity;
* an order appears to be placed for unauthorised resale;
* shipping restrictions prevent us from fulfilling the order; or
* there is another legitimate reason that prevents us from fulfilling the order.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
4.3 Order cancellation
You may request cancellation of an order before it has been dispatched.
We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot always be guaranteed once an order has entered processing, production or dispatch.
Custom, personalised, made-to-order or altered products may not be cancellable once production has commenced, except where required by applicable law.
4.4 Resale
Every Turn products must not be purchased for resale unless you are an authorised Every Turn wholesale customer.
We may cancel or restrict orders that we reasonably believe are being placed for unauthorised resale.
5. PRICES, CURRENCY AND TAXES
5.1 Prices
Prices displayed on the Website are shown in the currency applicable to your selected market.
Prices may include applicable taxes depending on your location and the way prices are required to be displayed by law.
The total amount payable, including applicable taxes, delivery charges and other fees, will be displayed at checkout where reasonably possible.
5.2 Currency
Where the Website allows you to select a market or currency, the applicable currency will be displayed during your shopping experience and at checkout.
Your payment provider may apply its own currency conversion, exchange rate or foreign transaction fees where applicable.
Every Turn is not responsible for fees imposed by your bank, card provider or other payment provider.
5.3 Pricing changes
We reserve the right to change prices, products and product offerings.
Price changes will not affect an order that has already been accepted, except where required to correct an error or otherwise permitted by applicable law.
5.4 Pricing errors
We make reasonable efforts to ensure prices are accurate. However, errors may occur.
If we identify a material pricing error before your order is accepted, we may contact you and provide the option to confirm the order at the corrected price or cancel the affected order.
If an error is discovered after your order has been accepted, we will address the error in accordance with applicable law.
6. PAYMENT
6.1 Payment methods
We accept the payment methods displayed at checkout.
Payment methods may differ depending on your country, currency, device, order value and other factors.
Third-party payment providers may have their own terms and conditions, which apply to your use of those payment services.
6.2 Payment authorisation
By submitting payment details, you confirm that:
* you are authorised to use the payment method;
* the information provided is accurate; and
* you authorise the applicable payment provider to process payment for your order.
We may carry out reasonable payment verification and fraud prevention checks before processing an order.
6.3 Third-party payment providers
Where a payment is processed through a third-party provider, that provider’s terms and conditions may also apply.
Where there is an inconsistency between information displayed on our Website and the applicable third-party payment provider’s terms, the provider’s terms will apply to the payment service.
6.4 Fraudulent transactions
You must not use a payment method fraudulently or unlawfully.
Where appropriate, we may cancel an order, suspend an account or report suspected fraudulent activity to relevant payment providers or authorities.
7. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
7.1 International purchases
If you order products for delivery outside the country in which the applicable Every Turn entity is located, you may be responsible for:
* customs duties;
* import taxes;
* brokerage or customs clearance fees;
* local taxes;
* carrier handling fees; and
* other charges imposed by the destination country
These charges vary between countries and may change without notice.
You are responsible for complying with applicable import requirements in the destination country.
7.2 Currency conversion
Where you purchase products in a currency supported by the Website, the transaction will be processed in the currency displayed at checkout.
Where your payment method operates in another currency, your bank or payment provider may convert the transaction and apply its own exchange rate or fees.
7.3 Customs delays
Customs clearance may cause delays beyond the estimated delivery timeframe.
Every Turn is not responsible for delays caused by customs authorities or other government agencies, subject to any rights you may have under applicable law.
7.4 Refused international orders
If you refuse to pay applicable customs duties, taxes or carrier charges and the parcel is returned to us, we may deduct reasonable costs associated with the return from any refund where permitted by law.
If a parcel is destroyed or otherwise disposed of by a third party because you refused delivery or failed to comply with applicable customs requirements, we may not be able to provide a refund except where required by law.
8. SHIPPING AND DELIVERY
8.1 Delivery
Orders are delivered using third-party delivery providers
Available delivery methods, costs and estimated delivery timeframes will be displayed during checkout or in our Delivery Policy.
Delivery estimates are estimates only unless we expressly guarantee a delivery date.
8.2 Delivery delays
Delivery may be affected by circumstances outside our reasonable control, including:
* carrier delays;
* public holidays;
* peak trading periods;
* severe weather;
* customs processing;
* industrial action;
* natural disasters;
* government restrictions; or
* other events outside our reasonable control.
Where applicable, we will provide reasonable updates regarding material delivery delays.
Nothing in this clause limits any mandatory rights you may have under applicable consumer law.
For US customers, where no shipping timeframe has been stated, applicable federal requirements may impose obligations regarding timely shipment. (Consumer Advice)
8.3 Delivery address
You are responsible for providing an accurate and complete delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, we may charge reasonable additional delivery or handling costs where permitted by law.
8.4 Undeliverable orders
If an order is returned to us because it could not be delivered, we may contact you regarding the available options.
Any refund, redelivery charge or other amount will be handled in accordance with applicable law and the circumstances of the order.
9. RISK AND TITLE
Ownership of products passes to you when you have paid for the products in full and the products have been delivered to you, unless applicable law requires otherwise.
Risk of loss or damage will pass to you at the time required by applicable law.
Nothing in these Terms limits any rights you may have where products are lost, damaged, defective or not delivered in accordance with applicable consumer law.
10. RETURNS AND CHANGE-OF-MIND RETURNS
For our full returns policy please see here: https://everyturn.com/pages/returns-refunds
11. GIFT CARDS AND STORE CREDIT
11.1 Gift Cards
Every Turn Gift Cards may be used to purchase eligible products through the Website, subject to any restrictions communicated at the time of purchase.
Gift Cards:
* cannot generally be used to purchase another Gift Card;
* cannot generally be exchanged for cash except where required by law;
* are not intended for resale;
* may be subject to market, currency or Website restrictions;
* may not be combined with certain promotional codes where stated in the relevant offer; and
* may be subject to additional terms displayed at the time of purchase.
12.2 Gift Card currency
Gift Cards may be issued in a particular currency and may only be redeemable in the applicable market or currency
Where this applies, the restriction will be communicated at the time of purchase.
12.3 Expiry
Gift Card expiry periods, where applicable, will comply with applicable law.
Where an expiry date applies, it will be communicated at the time of purchase or issue.
Nothing in these Terms is intended to remove or reduce any mandatory statutory rights relating to Gift Cards.
12.4 Lost or stolen Gift Cards
You are responsible for keeping your Gift Card details secure.
We may not be able to replace Gift Cards that are lost, stolen or used without authorisation, except where required by applicable law.
12.5 Store credit
Store credit issued by Every Turn may be subject to the terms communicated when the credit is issued.
Store credit cannot be redeemed for cash unless required by law.
13. PROMOTIONS AND DISCOUNT CODES
Promotions, discount codes and special offers may be subject to additional terms.
Unless otherwise stated:
* promotions are available for the stated period only;
* offers cannot be applied retrospectively to previous purchases;
* discount codes cannot be exchanged for cash;
* discount codes cannot be used to purchase Gift Cards;
* only one promotional code may be used per order;
* offers may exclude certain products or categories;
* offers may not be available in all countries or markets; and
* offers may be subject to minimum spend or other eligibility requirements.
We may correct errors, withdraw or modify a promotion where permitted by law.
Where a promotion has a stated expiry date, the offer will end at that time unless otherwise stated.
14. INTELLECTUAL PROPERTY
All intellectual property contained in or associated with the Website, including:
* trademarks;
* logos;
* product designs;
* graphics;
* photographs;
* videos;
* text;
* illustrations;
* software;
* website layouts;
* product names;
* collection names; and
* other content
is owned by or licensed to Every Turn or its related entities and is protected by applicable intellectual property laws.
You may view, download or print Website content for your personal, non-commercial use only.
You must not reproduce, modify, distribute, publish, sell, licence, commercially exploit or otherwise use our intellectual property without our prior written permission.
Nothing in these Terms transfers ownership of our intellectual property to you.
15. PRODUCT DESIGNS
Every Turn’s product designs, graphics, prints, artwork and visual representations are protected by intellectual property laws in applicable jurisdictions.
You must not copy, reproduce, replicate, manufacture, distribute or commercially exploit Every Turn designs without our prior written permission.
This includes reproducing designs in physical or digital form or using them to create products that are substantially similar to Every Turn products.
16. THIRD-PARTY TRADEMARKS
Third-party trademarks, names, images and other intellectual property appearing on the Website belong to their respective owners.
Unless expressly stated, reference to a third-party trademark or brand does not imply endorsement, sponsorship, affiliation or partnership with Every Turn.
17. USER CONTENT AND SUBMISSIONS
You may have the opportunity to submit content to Every Turn, including reviews, photographs, videos, comments, feedback, social media content or other material.
By submitting content to us, you confirm that:
* you own the content or have permission to provide it;
* your submission does not infringe another person’s intellectual property, privacy or other rights;
* your submission is not unlawful, defamatory, threatening, abusive, misleading or otherwise inappropriate; and
* you have obtained any permissions required from people appearing in the content.
To the extent permitted by law, you grant Every Turn a worldwide, non-exclusive, royalty-free licence to use, reproduce, edit, publish, display, distribute and communicate the content for Every Turn’s business, marketing and promotional purposes.
You may retain ownership of your content, but we require this licence to use content that you voluntarily provide to us.
Where applicable law provides additional rights relating to your content or personal information, those rights are not affected by this clause.
18. PROHIBITED CONTENT
You must not submit or publish content that:
* infringes another person’s intellectual property;
* violates privacy or publicity rights;
* contains unlawful, threatening, abusive, hateful or defamatory material;
* contains sexually explicit material;
* contains malicious code;
* impersonates another person;
* contains unauthorised advertising or solicitation; or
* otherwise breaches applicable law.
We may remove content that we reasonably believe breaches these Terms or applicable law.
19. PRIVACY AND PERSONAL INFORMATION
Our collection, use, disclosure and handling of personal information is governed by our Privacy Policy.
By using the Website, you acknowledge that personal information may be collected and processed in accordance with our Privacy Policy and applicable privacy laws.
Our Privacy Policy may include information relevant to customers in different markets, including Australia and the United States.
20. WEBSITE SECURITY AND AVAILABILITY
We take reasonable steps to maintain the security and availability of the Website.
However, we do not guarantee that:
* the Website will always be available;
* the Website will be uninterrupted or error-free;
* all information will always be current or accurate;
* the Website will be free from viruses or other harmful components; or
* information transmitted over the internet will always be secure.
You use the Website at your own risk, subject to any rights you may have under applicable law.
21. DISCLAIMERS
To the maximum extent permitted by law, the Website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that Website content will always be accurate, complete, current or error-free.
Nothing in this clause excludes, restricts or modifies any warranty, guarantee, condition, right or remedy that cannot legally be excluded, restricted or modified.
22. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Every Turn and its related entities, officers, directors, employees, agents and contractors will not be liable for indirect, incidental, special or consequential loss arising from your use of the Website or purchase of products, including loss of profits, revenue, business opportunity, data or reputation.
This limitation does not apply to liability that cannot legally be excluded or limited.
Nothing in these Terms excludes or limits:
* Australian Consumer Law rights;
* any non-waivable consumer rights;
* liability that cannot legally be excluded or limited;
* liability for fraud or fraudulent misrepresentation; or
* any other liability that applicable law does not permit us to exclude or limit.
23. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delay or failure to perform an obligation where the delay or failure is caused by circumstances beyond our reasonable control.
These circumstances may include:
* natural disasters;
* severe weather;
* war;
* terrorism;
* government action;
* public health emergencies;
* industrial disputes;
* transport disruption;
* supply chain disruption;
* utility failures;
* payment system failures;
* cyber incidents;
* carrier delays; or
* other circumstances outside our reasonable control.
This clause does not limit any rights or remedies that cannot legally be excluded.
24. TERMINATION AND RESTRICTION OF ACCESS
We may suspend, restrict or terminate your access to the Website or your account where reasonably necessary, including where:
* you breach these Terms;
* we reasonably suspect fraudulent or unlawful activity;
* your use of the Website creates a security risk;
* you misuse promotional benefits; or
* required for legal, regulatory or operational reasons.
Termination does not affect rights or obligations that accrued before termination.
25. INDEMNITY
To the maximum extent permitted by applicable law, you agree to indemnify Every Turn and its related entities, officers, directors, employees, agents and contractors against reasonable losses, claims, liabilities and expenses arising from:
* your material breach of these Terms;
* your unlawful use of the Website;
* your infringement of another person’s rights; or
* content you submit to us that gives rise to a third-party claim.
This indemnity does not apply to the extent that the loss was caused by our own unlawful conduct or where applicable law does not permit the indemnity.
26. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are intended to apply across the markets in which Every Turn operates.
The law applicable to your purchase may depend on:
* your country or state of residence;
* the Every Turn entity that contracts with you;
* where the transaction takes place; and
* mandatory consumer protection laws that apply to the transaction.
Nothing in these Terms is intended to deprive you of rights or protections that cannot legally be excluded under the laws applicable to you.
Australia
For customers in Australia, nothing in these Terms excludes, restricts or modifies rights or remedies available under the Australian Consumer Law or other applicable Australian legislation.
United States
For customers in the United States, nothing in these Terms excludes or limits any consumer rights or remedies that cannot legally be waived or limited under applicable federal or state law.
27. DISPUTES
If you have a concern about an order, product or service, please contact our Customer Service team first so that we have an opportunity to resolve the issue.
We will make reasonable efforts to resolve customer complaints promptly and fairly.
Nothing in this clause prevents you from exercising any statutory rights or accessing any dispute resolution, regulatory or legal process available to you under applicable law.
28. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.
If it cannot be made enforceable, it will be severed and the remaining provisions will continue to apply.
29. WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future.
Any waiver must be expressly given by us.
30. ASSIGNMENT AND BUSINESS TRANSFERS
We may transfer or assign our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, sale of assets, change of control or other business transaction.
Where required by law, we will provide appropriate notice.
Your rights under applicable privacy and consumer laws are not affected by such a transfer.
31. ENTIRE AGREEMENT
These Terms, together with any policies expressly incorporated into them, including our Returns Policy, Delivery Policy, Privacy Policy and applicable promotion terms, form the agreement between you and Every Turn regarding your use of the Website and purchase of products.
If there is a conflict between these Terms and a specific promotion, Gift Card or other product-specific term, the specific term will apply to the extent of the inconsistency.
32. CONTACT US
If you have questions about these Terms, an order or a product, please contact the Every Turn Customer Service team through the contact details provided on the Website.
Every Turn
support@everyturn.com
USA: (503) 705 9232
AUS: +61 7 3390 2902
33 Neumann Rd, Capalaba QLD 4157, Australia
IMPORTANT INFORMATION ABOUT THESE TERMS
These Terms are intended to provide a single set of overarching terms for Every Turn customers across Australia, the United States and other markets.
Where the law applicable to a customer provides rights that cannot be excluded or limited by contract, those rights will continue to apply regardless of anything contained in these Terms.
Nothing in these Terms is intended to create fewer rights for customers than they are legally entitled to receive.